Refund & Cancellation Policy

Effective Date: January 1, 2026

Version: 1.1

1. Overview

We want you to be satisfied with HROVIK. This policy explains your rights and obligations regarding cancellations and refunds for subscriptions and services purchased through our platform.

2. Subscription Cancellation

2.1 How to Cancel

You may cancel your subscription at any time through:

• Your account dashboard under Subscription Settings
• By contacting our support team at support@hrovik.com

2.2 When Cancellation Takes Effect

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will retain access to all features until that date
• After the billing period ends, your account will be downgraded to the free tier
• Your website will remain accessible but will display HROVIK branding on the free tier

2.3 Data After Cancellation

After cancellation, we will retain your data for 30 days to allow for reactivation. After this period, your data may be permanently deleted. We recommend exporting your data before cancellation.

3. Refund Policy

3.1 General Policy

We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with the Service within the first 14 days of your initial subscription, you may request a full refund.

After the 14-day period:

• Monthly subscriptions: No refund for partial months
• Annual subscriptions: Pro-rated refund may be issued at our discretion
• Setup fees and domain registration fees are non-refundable

3.2 How to Request a Refund

To request a refund, contact us at billing@hrovik.com with:

• Your account email address
• Reason for the refund request
• Date of original subscription purchase

We will review your request and respond within 5 business days.

3.3 Refund Processing

Approved refunds will be:

• Issued to the original payment method
• Processed within 10 business days of approval
• Reflected on your statement within 1-2 billing cycles

4. EU Withdrawal Rights

If you are a consumer located in the European Union, you have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).

4.1 Withdrawal Period

The withdrawal period expires 14 days from the day of the conclusion of the contract (i.e., the date you first subscribe to a paid plan).

4.2 Exercising Your Right

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email to legal@hrovik.com). You may use the model withdrawal form below, but it is not obligatory.

4.3 Consequences of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day we are informed of your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

4.4 Digital Content Exception

Please note: If you have already begun using the digital content or services during the withdrawal period, you acknowledge that you lose the right of withdrawal once the performance of the contract has begun with your express consent and acknowledgement that you will lose your right of withdrawal.

5. India DPDP Provisions

For users in India, the Digital Personal Data Protection Act, 2023 (DPDP) provides certain rights regarding your data:

• Right to Erasure: You may request deletion of your personal data. Upon cancellation or refund, we will process your data erasure request in accordance with the DPDP Act.
• Grievance Redressal: You have the right to grievance redressal. Our Data Protection Officer can be contacted at privacy@hrovik.com.
• Data Fiduciary Obligations: As a Data Fiduciary, we are required to implement reasonable security safeguards for the protection of your personal data and will process any refund-related data in compliance with the Act.

6. Free Trial

If you signed up for a free trial:

• You will not be charged during the trial period
• You will be automatically enrolled in your selected paid plan at the end of the trial unless you cancel before the trial ends
• You may cancel at any time during the trial at no cost

7. Chargebacks

If you initiate a chargeback or payment dispute without first contacting us, we may suspend your account while the dispute is under investigation. We encourage you to contact us first to resolve any billing concerns.

8. Exceptions

Refunds may not be available in the following circumstances:

• Accounts suspended or terminated for violation of our Terms of Service
• Services purchased through third-party resellers
• Custom development work or professional services
• Domain name registrations (subject to registrar policies)

9. Contact Us

For billing inquiries, refund requests, or cancellation assistance:

Email: billing@hrovik.com
Support: support@hrovik.com

10. Model Withdrawal Form (EU Consumers)

To: HROVIK, legal@hrovik.com

I hereby give notice that I withdraw from my contract of sale of the following service:

• Ordered on: ___________
• Name: ___________
• Email address: ___________
• Date: ___________
• Signature (only if on paper): ___________